We reconcile all transactions on our system with operators and payment gateways on transaction + 2 working day (excluding Sundays & holidays) basis. All transactions which have failed and where we have received payment confirmation from the payment gateway, will be automatically tried again and hotel booking will be granted by the system within 24 hours from the date of transaction and a confirmation mail will be sent to your email id registered with us. In case we are unable to grant a hotel booking due to a technical reason a refund will be processed within 2 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 5-7 days to post a credit to your account.
This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received a hotel booking or any other case you are welcome to log a complaint by opening a contact us page from our website and we will provide you a quick resolution as quickly as possible.
Kindly note: In all cases our liability is only restricted to providing you a valid hotel booking confirmation or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed hotel booking on our system.
Refund will be processed through NEFT or same mode of payment within 7 working days
If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 5 to 7 working days